Terms of service
Last Updated: March 11, 2026
Overview
This website is owned and operated by Elara London. Throughout these Terms, "we," "us," and "our" refer to Elara London. By accessing our website or placing an order, you agree to be bound by these Terms of Service, together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.
Please read these Terms carefully before using the website. If you do not agree, you may not access or use our services.
1. General Conditions
By using our website, you confirm that you are at least the age of majority in your country of residence.
We reserve the right to refuse service to anyone, at any time, for any reason permitted by law. You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws or regulations.
2. Products and Listings
We make reasonable efforts to ensure that all product descriptions, images, and prices displayed on our website are accurate and up to date. However, we do not guarantee that product colours or details will appear exactly as shown on your device.
All prices are listed in British Pounds Sterling (£). We reserve the right to modify prices at any time without prior notice.
We do not sell counterfeit, illegal, or hazardous goods. All products comply with applicable UK safety and consumer regulations.
3. Orders and Fulfilment
When you place an order, you enter into a binding purchase agreement with us. We reserve the right to refuse, cancel, or limit any order at our discretion, for example in the case of pricing errors, suspected fraud, or stock unavailability.
You agree to provide accurate and complete billing and shipping information for all transactions. Order processing, handling, and delivery are carried out in accordance with our Shipping Policy.
If your order is significantly delayed, we will notify you. If your order has not been delivered within 15 business days of your order confirmation, you may contact us to cancel the order at no cost.
4. Payments
All payments are processed securely by Shopify and its payment partners using SSL encryption. We do not store or have access to your full payment card details. No additional transaction or platform fees are charged to customers.
5. Returns and Refunds
Our return and refund terms are set out in full in our Return & Refund Policy. You have 30 days from the date of delivery to request a return, subject to the conditions described in that policy.
6. Intellectual Property
All content on this website, including images, product descriptions, logos, and brand elements, is the property of Elara London or its licensors. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.
7. Third-Party Links and Tools
Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or privacy practices of any third-party sites. Your use of such sites is at your own risk.
We may also provide access to third-party tools or integrations. These are provided as-is and we accept no responsibility for their availability or performance.
8. Accuracy of Information
We reserve the right to correct any errors, inaccuracies, or omissions on our website and to update information at any time without prior notice. Content on this website is provided for general information purposes only.
9. Prohibited Use
You may not use our website or its content:
- For any unlawful or unauthorised purpose
- To infringe upon the rights of others
- To transmit malicious code, spam, or harmful software
- To interfere with the security or functionality of the website
Violation of these Terms may result in immediate termination of your access to our services.
10. Disclaimer of Liability
We do not guarantee uninterrupted, timely, or error-free access to our website. To the fullest extent permitted by UK law, Elara London shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website, products, or services. Our liability shall not exceed the value of the product purchased.
11. Indemnification
You agree to indemnify and hold harmless Elara London, its affiliates, partners, and employees from any claims, damages, or demands arising out of your breach of these Terms or violation of any applicable law or third-party rights.
12. Privacy
Your use of our website and the personal information you provide are governed by our Privacy Policy, which forms part of these Terms.
13. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review these Terms periodically. Continued use of our website following any changes constitutes your acceptance of the updated Terms.
Contact Information
Store Name: Elara London
Email: info@elara-london.com
Phone: +44 20 8073 1743
Response Time: 30 minutes - 24 hours
Customer Service Hours:
Monday-Friday: 09:00-17:00 GMT
Saturday & Sunday: 10:00-16:00 GMT
Company Information
Operated By: Jarne Peters
Company Number: 0795230843
VAT Number: BE0795230843
Company Address: Trinellestraat 20, Riemst, Limburg, 3770, Belgium