Payment Policy

Last Updated: March 11, 2026

Overview

This Payment Policy explains how Elara London handles payments and billing for purchases made through our website. By placing an order, you agree to the terms outlined below.

Accepted Payment Methods

We accept the following secure payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Shop Pay
  • Visa

All transactions are processed in British Pounds Sterling (£). No additional transaction fees are charged for any of the above payment methods.

Payment Processing

By submitting your payment information, you authorise Elara London to charge the total order amount to your selected payment method. Full payment is required at checkout. Orders are not prepared or shipped until payment has been successfully authorised.

All transactions are secured using SSL encryption and processed through Shopify Payments, which complies with PCI DSS security standards. We do not store or have access to your full payment card details.

Pricing

All prices are displayed in British Pounds Sterling (£). The total amount payable is clearly shown at checkout before you confirm your order. We reserve the right to update prices at any time without prior notice.

Order Confirmation

Once payment has been successfully processed, you will receive an order confirmation email containing your order details and a summary of your purchase. This email serves as your receipt.

Failed or Declined Payments

If your payment is declined or fails authorisation:

  • Your order will not be confirmed or processed
  • No charges will be captured
  • You may retry with an alternative payment method

If you continue to experience issues, please contact your payment provider or reach out to us at info@elara-london.com.

Fraud Prevention

We reserve the right to review, hold, or cancel any order that shows signs of fraudulent or unauthorised activity. In some cases, additional verification may be required before an order can be processed.

Disputes & Chargebacks

If you experience any billing or payment issue, please contact us first at info@elara-london.com so we can resolve it promptly. Refunds are handled in accordance with our Return & Refund Policy.

All chargebacks are reviewed and investigated. If a chargeback is found to be unjustified, the customer may be held responsible for the full order amount and any associated fees.

Changes to This Policy

We reserve the right to update this Payment Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Information

Store Name: Elara London
Email: info@elara-london.com
Phone: +44 20 8073 1743
Response Time: 30 minutes - 24 hours

Customer Service Hours:
Monday-Friday: 09:00-17:00 GMT
Saturday & Sunday: 10:00-16:00 GMT

Company Information

Operated By: Jarne Peters
Company Number: 0795230843
VAT Number: BE0795230843
Company Address: Trinellestraat 20, Riemst, Limburg, 3770, Belgium