Shipping policy
Last Updated: March 11, 2026
Overview
At Elara London, we are committed to delivering your order reliably and transparently. This Shipping Policy applies to all orders placed through our website and delivered within the United Kingdom.
Shipping Costs
We offer free standard shipping on all orders. There are no minimum purchase requirements and no hidden fees at checkout.
Processing & Delivery Time
| Timeframe | |
|---|---|
| Order Cut-off Time | 5:00 PM GMT (Monday–Friday) |
| Handling Time | 1–3 business days |
| Transit Time | 5–7 business days |
| Total Estimated Delivery | 6–10 business days |
Orders placed after 5:00 PM GMT, on weekends, or on UK public holidays will begin processing on the next business day. Business days are Monday to Friday, excluding UK public holidays.
During peak periods such as holidays or promotional sales, delivery times may be slightly extended.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can monitor your delivery in real time.
Carrier
We ship all UK orders via Royal Mail. All deliveries are door-to-door and fully tracked.
Delivery Area
We ship exclusively within the United Kingdom. We are currently unable to deliver to:
- International addresses
- PO Boxes
- BFPO (British Forces Post Office) addresses
Address Changes
If you need to update your delivery address, please contact us as soon as possible at info@elara-london.com. Once an order has been dispatched, we are unable to make changes to the delivery address.
Lost, Delayed or Damaged Orders
If your order is delayed, lost, or arrives damaged, please contact us at info@elara-london.com with your order number and details. We will investigate with the carrier and offer a replacement or refund where applicable.
Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact Information
Store Name: Elara London
Email: info@elara-london.com
Phone: +44 20 8073 1743
Response Time: 30 minutes - 24 hours
Customer Service Hours:
Monday-Friday: 09:00-17:00 GMT
Saturday & Sunday: 10:00-16:00 GMT
Company Information
Operated By: Jarne Peters
Company Number: 0795230843
VAT Number: BE0795230843
Company Address: Trinellestraat 20, Riemst, Limburg, 3770, Belgium